Effective Date: 3 September 2023

At Poster Walla, we are committed to providing you with high-quality services and ensuring your satisfaction. We understand that circumstances may arise where you may need to request a refund for services purchased through the Poster Walla app and platform (hereinafter referred to as "the App"). This Refund Policy outlines the terms and conditions for requesting refunds.

1. Refund Eligibility

(a) Refunds may be considered under the following circumstances:

- Technical Issues: If you encounter technical problems or issues that prevent you from using our services effectively, and we are unable to resolve them within a reasonable time frame.

- Unauthorized Charges: If unauthorized charges are made to your account or if you experience fraudulent activity related to your purchases.

- Dissatisfaction: If you are dissatisfied with the quality of our services or if they do not meet the specifications or expectations outlined in our terms of service.

2. Refund Process

(a) To request a refund, please contact our customer support team at [email protected]. Provide details of your purchase and the reason for your refund request.

(b) Refund requests will be reviewed and processed within 7 business days. We may require additional information to process your request effectively.

3. Refund Method

(a) Refunds will be issued using the original payment method used for the purchase. Please allow 7 business days for the refund to appear in your account.

4. Non-Refundable Items

(a) Certain items or services may be non-refundable. This includes, but is not limited to, digital products that have been downloaded or services that have been fully provided.

5. Changes to this Policy

We reserve the right to update this Refund Policy to reflect changes in our refund practices. Any significant changes will be communicated to you.

6. Contact Us

If you have questions or concerns regarding this Refund Policy or if you wish to initiate a refund request, please contact us at [email protected].

By using the Poster Walla App and services, you agree to the terms of this Refund Policy.